Privacy Policy for visitors to Tigernu.nl

Company information

This is the website of Tigernu.nl. Tigernu is part of G&G webshops. (hereinafter referred to as “Tigernu”, “Tigernu.nl” or “we”). Our registered and postal address is Ter steeghe ring 87, 3111LX Zwijndrecht, The Netherlands. Our registration number at the Chamber of Commerce is 72071591

If you order something, we need your information to ensure that we can deliver your order. But we always handle your personal details with care. We take care of it and keep it safe. What we do with your personal information and why we need it, we are happy to tell you here. If you have any questions after reading our privacy policy, please contact our customer service via the contact page.

This privacy policy may change from time to time if new developments so require. You can find the most current privacy policy on www.tigernu.nl. We recommend that you regularly consult this privacy policy so that you are aware of these changes. You will always see the last date of the change here.

This privacy policy was last amended on May 20, 2018.

We consider careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us

In our processing we adhere to the requirements of the privacy legislation. That means among other things that:

we clearly state the purposes for which we process personal data. We do this through this privacy statement;
we limit our collection of personal data to only the personal data that is necessary for legitimate purposes;
we first ask you for explicit permission to process your personal data in cases where your permission is required;
we take appropriate security measures to protect your personal data and also demand that of parties that process personal data on our behalf;
we respect your right to offer, change or delete your personal data upon request.
Tigernu is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you regularly consult this privacy policy so that you are aware of these changes.

Cookies
We use cookies on Tigernu.nl. A cookie is a simple small file that is sent along with pages from this website and the Flash applications contained therein and is stored by your browser on your computer’s hard drive. The information stored therein can be sent back to our servers on a subsequent visit. In the cookie statement from Tigernu.nl we explain which cookies are going to be placed and with what goals.

Use of personal data
By using our service you leave certain information with us. That may be personal data. We only store and use the personal data that you provide directly, in the context of the service you have requested, or for which it is clear that it is provided to us for processing.

We use the following data for the purposes stated in this privacy statement:
• Name and address data
• Telephone number
• Billing address
• E-mail address
• Payment details
• Sex
• Date of birth
• IP address

Register
You must first register for certain parts of our service. After registration, we store the personal details you provide via the username you have chosen. We save this data so that you do not have to enter it again each time, so that we can contact you in the context of contract performance, invoicing and payment and to provide an overview of the products and services that you have purchased from us. .

We will not provide the data linked to your username to third parties, unless this is necessary in the context of the implementation of the agreement that you conclude with us or if this is required by law. In the event of a suspicion of fraud or misuse of our website, we may hand over personal data to the competent authorities.

Your account
When you create an account, your name, address, e-mail address and telephone number are used to automatically fill in the checkout data for future orders.

We generally store information about you for as long as we need it for the purpose for which we collect and use it. We are not legally obliged to keep this. We store order information for a maximum of 7 years for tax and accounting purposes. This information includes your name, e-mail address, and billing and shipping address. You can request to have your data removed at any time by contacting our customer service.

We will also save comments or reviews if you leave them.

If you have any questions and you need our customer service, we can take notes and save them.

Process order
When you place an order with us, we use your personal data to process it (such as payment and shipping data). If necessary for proper handling, we can also provide your personal data to third parties in connection with drop shipping.

Advertisement
In addition to the information on our website, we can inform you about our new products and services:
• by email
• via social media

Contact form and newsletter
We offer a newsletter with which we want to inform interested parties about our products and / or services. Every newsletter contains a link that you can use to unsubscribe. Your e-mail address is automatically added to the list of subscribers.

If you fill in a contact form on the website, or send us an e-mail, the data you send us will be retained as long as the nature of the form or the content of your e-mail requires complete answering and handling thereof.

We use the Mailchimp software to manage our newsletters and newsletter subscribers and have entered into a processing agreement with them. You can find more information about Mailchimp privacy policy on this page: https://mailchimp.com/legal/privacy/

Location information
If required for the service, we may collect location information (GPS) from you. Your permission will be requested for this at the time.

This (location) data can also be stored and processed by the provider of, for example, the navigation / map software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no influence on this. We recommend that you read the relevant privacy statements from the relevant provider.

Distribution to third parties
We can pass on your details to our partners. These partners deliver customized advertisements based on your personal data. These partners are involved in the implementation of the agreement. These partners can use your data for their own marketing purposes. These partners can approach you independently for acquisition purposes.

Social media buttons are included on our site. With this, the administrators of these services collect your personal data.

Google Analytics
We use Google Analytics to keep track of how visitors use our website. We have entered into a data processing agreement with Google to make agreements about how to use our data. We also allow Google to use the obtained Analytics information for other Google services, and finally we do not allow the IP addresses to be anonymised. You can prevent the recording and processing of the data generated by the cookies (including your IP address) by downloading and installing the so-called “opt-out browser add-on” via the following link: tools.google.com/dlpage/ gaoptout? hl = en
Learn more about the Google Analytics privacy policy via the following link: https://www.google.com/intl/en_ALL/analytics/learn/privacy.html

Security
We take security measures to limit misuse and unauthorized access to personal data and are secured with an SSL certificate.

Third party websites
This privacy statement does not apply to third-party websites that are linked to this website through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Payments
We collect information about you during the checkout process in our store.

When you order products from us, we ask you to provide information, including your name, billing address, shipping address, e-mail address, telephone number, credit card / payment information, and optional account information, such as a username and password. We use this information for the following purposes:

To send you information about your account and order
To respond to your requests, including refunds and complaints
To process payments and prevent fraud
To set up your account for our store
To meet legal obligations, such as calculating tax
To improve our store selection
To send marketing messages to you if you choose

Which of our team has access

Members of our team have access to the information that you have provided to us. Both Administrators and Store Managers, for example, have access to:

Order information, such as the products purchased, the date of purchase and the delivery address, and
Customer information, such as your name, e-mail address, shipping and payment information.
Our team members have access to this information to complete orders, process, make refunds and to support you.

Pay information
Payments are processed by Mollie. View Mollie’s Privacy Policy for more information.

We accept payments via IDEAL. When processing payments, some data is transferred to IDEAL. This includes information that is necessary to process or support the payment, such as the total amount of the purchase and billing information.
View the IDEAL Services Privacy Policy for more details.

We accept payments via PayPal. When processing payments, some data is transferred to PayPal. This includes information that is necessary to process or support the payment, such as the total amount of the purchase and billing information.
View the PayPal Services Privacy Policy for more details.

What we share with others

Sales partners

When you place an order through one of our sales partners via Tigernu.nl, that sales partner will receive your name and delivery address. The sales partner needs this information to be able to execute the agreement that you have entered into with him.

Distribution and logistics partners
In order to process your order, we work together with various distribution partners. These parties will receive your customer number, order number, name and delivery address to ensure that they can process your package correctly. We also work together with various logistics partners, such as PostNL. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you choose.

Other external service providers
We also engage other external service providers to help with various things. Sometimes they also need personal data for this. We only share the information that is necessary for the assignment that the external service provider carries out for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree on what they can do with the data.

The types of work that our external service providers perform for us are:

supporting our customer service;
supporting our advertising and marketing campaigns;
supporting customer research and obtaining ratings and reviews;
providing financial services such as payment services, collection agencies and credit information agencies.
Government
Sometimes we have to pass on personal data to the government. This can occur first of all if certain government institutions need this data to perform their duties, such as the Tax Authorities. The police or the judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors can gain access to personal data in the context of an investigation.

What rights can you exercise with regard to your data?
Right to information
You have the right to an understandable and transparent explanation of how we handle your personal data and what rights you can exercise in that regard. We have therefore extensively explained in this privacy policy which data we collect from you and how we handle your data.

Right to view
You have the right to request access to us at any time from the information we have about you. You can request that by contacting our customer service. We process requests within 30 days at the latest.

Right to changes
You have the right to have your personal data changed if they are incorrect or outdated and / or to have them supplemented if they are incomplete. You can do this by contacting our customer service.

Right to object
You have the right to object to the processing of your data if you do not agree with the way in which we process your personal data. This right applies to the data that we use for direct marketing. For example, you can ask us to no longer use your data for personalized recommendations on the website. You can do this by contacting our customer service. In addition, this right also applies to other data that we use about you based on our legitimate interest. For example, you can choose that we forget and continue to forget the data about your surfing and search behavior. You can also arrange this by contacting our customer service. We process requests within 30 days at the latest.

Right to data portability
You have the right to receive data that you have given us in the context of the agreement (s) that you have entered into with us in a machine-readable format, so that you can save this data in a database of yours or of a other party. This concerns your name, address and place of residence information and order history. We offer you the possibility to request this data in a machine-readable format by contacting our customer service.

Right to restriction
You have the right to request a limitation of the processing of your data. This means that we may save your data but not use it. This right arises in a number of cases. If you believe that this is the case, you can contact us via customer service.

Right to be forgotten / request to delete account
You have the right to request us to remove all data that we have from you. When you submit a request to delete your account, we will delete data that is traceable to you except the data that we must or may retain based on the law. We offer you the opportunity to make a request by contacting our customer service.

Right to make a complaint
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to resolve it ourselves with you. Please contact our customer service for this. Finally, you have the right to address your complaint to the Dutch Data Protection Authority.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.

View and change your data
For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time via the details below:

Tigernu.co.uk
Ter steeghe ring 87
3331 LX, Zwijndrecht
contact@Tigernu.co.uk

If you have any questions about how Tigernu.nl handles personal data, please do not hesitate to contact our customer service. We are happy to help you.